8507662707

Orlando, Orange County 32832
USA

©2017 by Ruff Pak. Proudly created with Wix.com

Frequently Asked Questions

Q: How do I order?

A: Orders are placed on this website. You will receive an email confirmation with your order details once completed. Trucking has already been calculated into the price of the products listed as well as the cost to store the product in cold storage and transportation of product to pickup. This is a Co-Op which means the Co-Op will place one big order once a month to receive shipping and bulk discounts.

Q: How do I pick up my order?

A: Orders are delivered to cold storage. Please note, pick up is no longer at cold storage, pick up is at the co-op owner's home located in zip code 32824 or can be prearranged to meet somewhere within Orlando, Ocala or Melbourne. Please contact your co-op owner at 850-766-2707 or ruffpakorlando@gmail.com to arrange pick up. 

Orders do not have to picked up when the truck arrives but must be picked up within 30 days of delivery. Orders that have not been scheduled for a pick up within 30 days will be forfeited without refund, as the cold storage unit is only rented for 30 days at a time. 

Q: How will I know when the truck has arrived?

A: Please join the facebook group "Ruff Pak Central Florida Raw Feeding Co-Op" for the most up to date information on trucking and orders. The pinned post will always have the trucking information/status, or if it after an order has been delivered, It will have information on when the next order deadline is. Email blasts to everyone who placed an order will also go out when the delivery date is made available. 

Q: Do you ship?

A: Yes, but shipping can be pricey because it is frozen product. Please email ruffpakorlando@gmail.com for information on shipping up to 300 miles. This is done via fedex with a special box and cooler. The largest size box can hold up to 60lbs. Shipping costs will vary based on weight and distance. You may contact fedex directly for a price quote. box sizes and prices can be found here:

https://www.amazon.com/Polar-Tech-266C-Insulated-Shipper/dp/B007PB3PZO/ref=sr_1_4?ie=UTF8&qid=1522875471&sr=8-4&keywords=insulated+box#customerReviews

***Please Note: Shipping is NOT the same thing as Trucking. Trucking refers to the truck that comes from Oma's Pride facility to the cold storage unit in Orlando. Shipping refers to using Fedex to ship direct to a residence. Shipping is NOT included in the price of products, Trucking is what is included. 

Q: Can I use Uber to pick up my order for me?

A: Yes, if you arrange it ahead of time and notify me, I am happy to work with that. 

Q: I am new to raw feeding do you have any resources?

A: Yes! Aside from our local facebook group filled with very supportive and helpful members, I highly recommend the below books for learning more! In the mean time if you aren't ready to make a DIY raw meal, our AAFCO Complete meals offer the balance without the guessing while you learn more! Need more variety? The signature mixes can be paired with the O'Paws Fundamental Vitality dietary supplement for additional protein choices and complete nutrient profile.

Recipes for making your own nurtitionally complete DIY meals:

https://www.planetpaws.ca/healthy-pet-recipe-store/

Keep the Tail Wagging Blog:

https://keepthetailwagging.com/

A Novice's Guide to Raw Feeding for Dogs by Kimberly Morris Gauthier:

https://keepthetailwagging.com/a-novices-guide-to-raw-feeding-for-dogs/

Unlocking the Canine Ancestral Diet by Steve Brown:

https://www.amazon.com/Unlocking-Canine-Ancestral-Diet-Healthier/dp/1929242670/ref=sr_1_1?ie=UTF8&qid=1522875989&sr=8-1&keywords=unlocking+the+canine+ancestral+diet

Yin and Yang Nutrition for Dogs By Dr. Judy Morgan:

https://www.amazon.com/Yin-Yang-Nutrition-Dogs-Maximizing/dp/0997250135/ref=sr_1_1?ie=UTF8&qid=1522876095&sr=8-1&keywords=dr+judy+morgan